Customer Peace of Mind

Refund Policy

Last updated: October 2026 · 30-day money-back guarantee

Our 30-Day Money-Back Guarantee

We want you and your partner to feel completely confident trying Togetherly. If the Couples Money Planner does not simplify your shared household finances or is not the right fit for your relationship, you can request a 100% full refund within 30 days of purchase.

1. Eligibility Window

Refund requests must be submitted within 30 calendar days from the date of your purchase. Because Togetherly digital products are delivered with instant lifetime access, this 30-day window gives you ample time to set up your numbers, test your monthly budget, and experience a full monthly money date.

2. How to Request a Refund

To initiate a refund, simply send an email to our support team:

Email: support@gettogetherly.tech

Subject line: Refund Request — [Your Gumroad Order #]

Required details: Please include the email address used during purchase and your Gumroad receipt number so we can locate your order immediately.

You are never required to justify your decision, though any constructive feedback on how we can improve our spreadsheet formulas or onboarding guide is always appreciated.

3. Processing & Settlement Timeline

Once we receive your email, your refund is processed directly through Gumroad within 1 to 2 business days. The funds will be credited back to your original payment method (credit card, debit card, or PayPal). Depending on your bank or card issuer, the credit typically reflects on your statement within 3 to 7 business days.

4. Need Help Before Refunding?

If you ran into a technical hurdle — such as customizing a specific currency symbol, adding unique expense categories, or understanding the proportional math engine — our team is glad to assist you:

Contact Priority Support (support@gettogetherly.tech)